Refund policy

Refund & Return Policy

At Graham & Rollins, Inc, we strive for customer satisfaction by upholding to our promise of providing the highest quality seafood products.  We will gladly issue you a credit or refund on the portion of the product that was not delivered in good order due to our or our carrier's mistake.  However, you MUST notify us within 2 hours of receiving your parcel.  You may either send us an email at info@grahamandrollins.com or call us at (757) 723-3831 

 

We reserve the right to inspect the products by requesting the entire package to be returned to us, at our cost.  Refusing to return a package, disposing of the product, and/or its packaging/ and contents, prior to our consent waives your right for a refund of any kind!    

Due to product perishability, and time is of the essence, we want to immediately work with you to diagnose the problem and address the situation.  

 Should we require the return of your package, we will inspect the package and its contents and contact you.  We will then gladly issue store credits and/or refunds on the portion of the order that was not delivered in the advertised manner.  We reserve the right to reship an order, or credit you accordingly.